FAQs
What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s site.
What is your return policy?
We offer a hassle-free return policy. You can return items within 10 days of delivery for a full refund or exchange, provided they are unworn, unwashed, and in their original packaging.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times may vary based on your location.
How do I know my size?
We provide a detailed size chart on each product page. If you're uncertain, consider measuring yourself and comparing it to our chart to find your perfect fit.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We can accommodate changes if the order has not yet been processed.
What should I do if I receive a damaged or defective item?
We apologize for any inconvenience. Please contact our customer service team within 7 days of receiving the item, and we will assist you with a return or exchange.
Do you offer gift cards?
No, we do not offer any gift cards at the moment.
How can I contact customer service?
You can reach our customer service team via email at Contact@lasaintrouge.com or by using the contact form on our website. We strive to respond within 24 hours.
Do you have a loyalty program?
No, we do not have any loyalty programs at the moment.
How should I care for my clothing?
Care instructions are provided on each product page. Generally, we recommend following the washing and drying instructions to maintain the quality of your garments.
Can I sign up for your newsletter?
Absolutely! You can subscribe to our newsletter at the bottom of our website to receive updates on new arrivals, promotions, and exclusive discounts.
What if an item is out of stock?
If an item is out of stock, you can sign up to be notified when it becomes available again. We also recommend checking back regularly for restocks.
Do you offer alterations?
Currently, we do not offer alteration services, but we recommend consulting a local tailor for adjustments to ensure the perfect fit